Create a login/logout report

A login/logout report provides insights specifically into the login and logout activities of your agents. Here is how to create one: 

Accessing the Login/Logout Report 

1. Navigate to Metrics and Quality: 

• From the Dashboard, locate the Metrics and Quality icon and click on it. 

2. Select Login/Logout Report: 

• Within the Metrics and Quality section, choose the option for Login/Logout Report. 

Configuring the Report 

• Once in the Login/Logout Report interface, you can configure the report based on your requirements: 

1. Date and Time Range: 

• Specify the desired date or time range for the report and the time zone. 

2. Filtering Options: 

• Filter the report by specific agents, agent hierarchies, routing profiles, or display all agent login/logout actions. 

3. Generating the Report: 

• After configuring the desired filters, click on the "Generate Report" button to generate the report. 

Report Details 

• The report will display all login/logout actions based on your configured filters. 

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