Running real time reports

For more in-depth information on real-time metrics in Amazon Connect, please refer to the following resources:

https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html

https://docs.aws.amazon.com/connect/latest/adminguide/rtm-refresh.html

https://docs.aws.amazon.com/connect/latest/adminguide/one-click-drill-downs.html

https://docs.aws.amazon.com/connect/latest/adminguide/create-real-time-report.html

https://docs.aws.amazon.com/connect/latest/adminguide/rtm-sort-by-agent-activity.html

https://docs.aws.amazon.com/connect/latest/adminguide/rtm-change-agent-activity-state.html

https://docs.aws.amazon.com/connect/latest/adminguide/download-real-time-metrics-report.html

https://docs.aws.amazon.com/connect/latest/adminguide/queues-by-routing-profile.html

https://docs.aws.amazon.com/connect/latest/adminguide/agents-grouped-by-routing-profile.html