Creating historical reports

For more detailed information, please refer to the following Amazon Connect resources: 

https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics.html

https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html

https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html

https://docs.aws.amazon.com/connect/latest/adminguide/download-historical-metrics-report.html