ACAW - Logging in and getting ready

Accessing Your Agent Desktop 

Once logged in, you will see your agent desktop, also known as the Contact Control Panel (CCP). 

From the CCP, you can: 

• Handle incoming calls 

• Make outgoing calls 

• Accept inbound chats 

• Manage inbound tasks 

• Create your own tasks 

Changing Your Status 

• Upon logging in each day, you will start in an offline status

• To accept inbound contacts, change your status to Available

• Other statuses available for you to use include Lunch, Break, etc

Demonstration Video

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