Reviewing a contact

For more information on this topic, please read:

https://docs.aws.amazon.com/connect/latest/adminguide/review-transcripts.html

https://docs.aws.amazon.com/connect/latest/adminguide/turn-by-turn-transcript.html

https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-call-summarization.html

https://docs.aws.amazon.com/connect/latest/adminguide/sentiment-scores.html

https://docs.aws.amazon.com/connect/latest/adminguide/non-talk-time.html

https://docs.aws.amazon.com/connect/latest/adminguide/response-time.html

https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-loudness.html