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You can make outbound calls in two ways, using the Dial Pad or using Quick Connects: 

Using the Number Field or Dial Pad 

  • Enter the number in the number field or use the dial pad on your screen

  • Once you have entered the number, click Call

Using Quick Connects 

  • On your CCP, click Quick Connects

  • Select the quick connect from the list or enter a few letters to search for a quick connect

  • Click Call

Demonstration Video

ls1.mp4

For the official AWS guide on this lesson you can visit https://docs.aws.amazon.com/connect/latest/adminguide/make-outbound-calls.html

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