You can make outbound calls in two ways, using the Dial Pad or using Quick Connects:
Enter the number in the number field or use the dial pad on your screen
Once you have entered the number, click Call
On your CCP, click Quick Connects
Select the quick connect from the list or enter a few letters to search for a quick connect
Click Call
For the official AWS guide on this lesson you can visit https://docs.aws.amazon.com/connect/latest/adminguide/make-outbound-calls.html |