CCP v2 - Quick Connects

Steps to Transfer a Call Using Quick Connects

1. Initiate Quick Connects

   • During an active call, locate the Quick Connects button in the Contact Control Panel (CCP).

2. Select a Transfer Destination

   • After clicking the Quick Connects button, a list of possible people or departments to transfer the call to will be displayed.

3. Enter the Destination Number

   • You have two options to enter the destination number:

     • Manually Enter the Number: Click in the number field and type the phone number using your keyboard.

     • Use the Number Pad: Click on the Number Pad icon and enter the number using the on-screen keypad.

     • Select a Suggested Destination: Click on one of the listings in the suggested destinations.

4. Double-Click for Quick Transfer

   • For an immediate transfer, you can double-click the desired Quick Connect entry. This action will place the current call on hold and dial the selected Quick Connect entry automatically.