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Steps to Transfer a Call Using Quick Connects

  1. Initiate Quick Connects

    • During an active call, locate the Quick Connects button in the Contact Control Panel (CCP).

  2. Select a Transfer Destination

    • After clicking the Quick Connects button, a list of possible people or departments to transfer the call to will be displayed.

  3. Enter the Destination Number

    • You have two options to enter the destination number:

      • Manually Enter the Number: Click in the number field and type the phone number using your keyboard.

      • Use the Number Pad: Click on the Number Pad icon and enter the number using the on-screen keypad.

      • Select a Suggested Destination: Click on one of the listings in the suggested destinations.

  4. Double-Click for Quick Transfer

    • For an immediate transfer, you can double-click the desired Quick Connect entry. This action will place the current call on hold and dial the selected Quick Connect entry automatically.

Note:

  • Double-clicking the Quick Connect entry will place the current call on hold and dial the Quick Connect entry.

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