Initiate Quick Connects
During an active call, locate the Quick Connects button in the Contact Control Panel (CCP).
Select a Transfer Destination
After clicking the Quick Connects button, a list of possible people or departments to transfer the call to will be displayed.
Enter the Destination Number
You have two options to enter the destination number:
Manually Enter the Number: Click in the number field and type the phone number using your keyboard.
Use the Number Pad: Click on the Number Pad icon and enter the number using the on-screen keypad.
Select a Suggested Destination: Click on one of the listings in the suggested destinations.
Double-Click for Quick Transfer
For an immediate transfer, you can double-click the desired Quick Connect entry. This action will place the current call on hold and dial the selected Quick Connect entry automatically.
Double-clicking the Quick Connect entry will place the current call on hold and dial the Quick Connect entry.