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There are two ways to transfer a call, using Quick Connects and using the Number pad. 

Using Quick Connects 

  • When connected to the customer, click Quick Connects

  • Choose a quick connect from the list and then click Call

Using the Number Pad

  • Click Number pad 

  • Type the external number you wish to transfer to and then click Call

Demonstration Video

ls1.mp4

For the official AWS guide on this lesson you can visit https://docs.aws.amazon.com/connect/latest/adminguide/transfers.html

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