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https://aws.amazon.com/about-aws/whats-new/2025/12/amazon-connect-additional-details-real-time-metric-alerts/

Amazon Connect expands automated agent performance evaluations to 5 additional languages

Amazon Connect now automates agent performance evaluations in Portuguese, French, Italian, German, and Spanish using generative AI. Managers define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. Performance evaluations also supports cross-language evaluation and can complete assessments in English, even when the conversation is in another language. This enables multilingual contact centers to use a standardized evaluation framework across languages.

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https://aws.amazon.com/about-aws/whats-new/2025/12/amazon-connect-automated-performance-evaluations-additional-languages/

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 November 2025

Amazon Connect now supports configuration of email address aliases

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