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Initialization and Connection Issues
CCP does not initialize/connect:
Causes:
Missing port/IP allow list entries.
Not allowing browser microphone access.
Not answering your external device.
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Ensure all IPs covered in the "Set up your network" section are added to the allow list.
Allow microphone access to your browser when prompted.
Periodic Connection Errors
Causes:
Network contention.
Recent ipranges.json update without new entries added to the allow list.
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For more information, see the "Set up your network" section.
Missed Calls, State Change Delays, and CCP Unresponsiveness
Causes:
Resource contention in the agent's workstation or network.
Poor, unstable, or strained connection to AWS resources at private WAN/LAN, public WAN, or local workstation levels.
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