Steps to Change Audio Device Settings in the CCP:
Open Settings:
In the CCP or agent workspace, click the Settings icon (located in the upper right corner). The Settings dialog box will appear.
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Under Audio devices, use the dropdown menus to select your preferred Speaker, Microphone, and Ringer.
Prerequisite: Allow Browser Microphone
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Access
Before changing your audio device settings, ensure your browser has permission to access your microphone. This allows the device list to populate in the CCP. If you have not done this yet, follow the instructions for your specific browser:
Firefox
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Limitations
When using Firefox, you can only change the microphone setting via the CCP due to browser limitations. To change speaker and ringer settings, use your operating system's sound device settings. Note that both speaker and ringer audio will come from the same device. We recommend using another supported browser for full functionality.
Troubleshooting Audio Device
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Issues
If your audio device is not working as expected, try the following tips:
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