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https://aws.amazon.com/about-aws/whats-new/2025/06/amazon-connect-agent-activities-third-party-applications/

 

 

May 2025

 

Amazon Connect Contact Lens launches new real-time adherence dashboard

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https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-release-notes.html

 

April 2025

Amazon Connect now shows an agent’s adherence to their work schedules in a calendar view

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