You can There are two ways to transfer a call in two ways:, using Quick Connects and using the Number pad.
Using Quick
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Connects
When connected to the customer, click Quick Connects.
Choose a quick connect from the list and then click Call.
Using the Number Pad
...
Click Number pad.
Type the external number you wish to transfer to and then click Call.
Demonstration Video
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For the official AWS guide on this lesson you can visit https://docs.aws.amazon.com/connect/latest/adminguide/transfers.html |