You can To make outbound calls in two ways, using the Dial Pad or using Quick Connects:
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an outbound call:
Click Quick connects
Enter the number in the number field or use the dial pad on your screen
Once you have entered the number, click Call
Using Quick Connects
On your CCP, click Quick Connects
Select the quick connect from the list or enter a few letters to search for a quick connect
Click Call
Demonstration Video
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you wish to call and click Call
If you need to dial a number in another country, you can choose that country from the drop down list or enter the country code in the number field
Double click on a Quick Connect entry which will dial the number for you
Demonstration Video
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For the official AWS guide on this lesson you can visit https://docs.aws.amazon.com/connect/latest/adminguide/make-outbound-calls.html |